General Terms and Conditions

Classes of Ticket Holders

For the purpose of general ticket sales the following definitions apply:
An Adult is a person aged from 17 years to 59 years (inclusive).
A Child is a person aged from 5 years to 16 years (inclusive).
A Senior is a person aged 60 years or over.
A Child aged below 5 years travels free (Please note, event restrictions may apply, these will be detailed within the online event and transaction page, if you are unsure please contact us prior to sale)

North Pole Express ticket sales:
An Adult is aged from 16 years upwards.
A Child is a person aged from 1 years to 15 years (inclusive).
A Child aged below 1 year travels free.

Ticket Collection

When your purchase has been confirmed your ticket is e-mailed to the e-mail address you specified. It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate. We are only responsible for issuing tickets in accordance with the information you provide. If the delivered e-mail does not match your order, we will be happy to amend your order accordingly. Please contact eshop@tanfield-railway.co.uk

Booking Options, Payment and Guarantee

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of receipt of the goods. This applies to all of our products. To cancel your purchase you will need to contact us at eshop@tanfield-railway.co.uk before returning the item to us. If booking directly online, your credit or debit card details will be requested to complete your purchase and a "print-at-home" ticket will be generated. Full payment, as itemised, shall be debited and your account statement will identify the transaction as “WORLDPAY Tanfield Railway Company Limited". This is our 3rd party payment clearing provider who operate our secure, PCI compliant online booking system and can be contacted directly at: Customer Care Manager, WorldPay, Units 270 -289, The Science Park, Milton Road, Cambridge, CB4 0WE. Telephone: 0870 366 1233. International: +44 (0)1223 258 493. www.worldpay.com.

Ticket Validity

Online payments for tickets can only be refunded if unused. Any request must be made by email within 14 days prior to the event to eshop@tanfield-railway.co.uk
Unless otherwise stated, tickets will be sent out via e-mail.
Tickets are only valid for the date and time specified.

Resale

No ticket may be resold without the prior written consent of Tanfield Railway Co. If any person attempts to visit Tanfield Railway with a ticket that has been resold without Tanfield Railway’s written consent, Tanfield Railway may refuse entry and no compensation is payable to that person by Tanfield Railway Co.

Currency

Tanfield Railway accepts GBP ONLY.

Terms and Conditions

Your e-mail attachment will act as proof of purchase and ticket, and must be produced on arrival to gain admission.
Tanfield Railway is unable to check for lost or forgotten tickets on the day of a visit. If you lose your tickets, please contact us beforehand by calling 0845 463 4938 or email eshop@tanfield-railway.co.uk. We are unable to issue a replacement tickets without notice of at least 7 days.

The Tanfield Railway Company reserves the right to refuse admission.